Mission and vision

Our Mission is to provide access to crucial information in order to simplify everyday life in an unfamiliar setting.

What we value most is

  • Simplicity
  • Collaboration
  • Approachability
  • Reliability
  • Immediacy

Our personalities and the work we do are evidence of these values!

We strive towards providing well-grounded and dependable information in a straightforward and intelligible manner. We are unreservedly devoted to removing all complexities from leading a pleasant life in an unfamiliar environment. We advocate a correspondence between our clients and our team that is friendly and open so that the information provided is without exception up to date and to the point.

Give feedback

We're here to help you

See information that is out of date or inaccurate, a link that is not working, or a sentence you don’t understand? Then please let us know by filling out this form – we will implement the changes as soon as possible and get back to you should we have further questions.

Highlighting something on our website will trigger a pop-up so that you can share a certain part of our website to your Twitter or Facebook account. This may come in handy if someone else has specific question related to life in Maastricht or there’s a piece of information you want to share with your friends, followers or acquaintances.

If you need off-line help with filling out an application or finding specific information, you can turn to the International Service Desk (given that you are a student at UM). We collaborate closely and one of our colleagues will welcome you and assist you at the reception of the Student Services Center (SSC, located at Bonnefantenstraat 2, 6211KL, Maastricht) from Monday to Friday from 13.00 until 17.00. If you are not a student at UM step by the Holland Expat Centre South. They help every international in the Maastricht Region with all kind of issues.