Privacy

We care about your privacy and your data! Below you can see what data we make use of. If you have any questions please drop us a line: info@mymaastricht.nl.

mymaastricht.nl collects data in the following scenarios:
When you fill out the feedback form:
-Your name
-Your E-Mail address

When you submit an organisation to be featured in either the sports or community section:
-Your name
-Your E-Mail address

Your behaviour on the website for Google Analytics.

What legal basis does mymaastricht.nl for collecting and processing your data?
– We use your name and your E-Mail address in the first two scenarios to get back to you should we have follow-up questions regarding your feedback or your submission.
– We analyse your data with Google Analytics to improve our product and get insights into user numbers.

Will the data be shared with any third parties?
– Our website runs on WordPress. By filling out the feedback or submission form we get notification in the back end that you have  submitted something. So the data is indirectly being shared with WordPress.
– We analyse your data with Google Analytics. So in that way your data is also shared with Google. However, this data cannot be pinpointed to you specifically.

How will the information be used?
– We only use your name and Email only to get back to you if we have follow-up questions in regards to your submission or feedback.

Do we use cookies?
– We do use a technical cookie that is linked to Google Analytics. We are working on a little pop-up disclaimer as we speak!

How long will the data be stored for?
– As soon as we have dealt with your submission or feedback, your data is deleted.

How can you raise a complaint?
– Simple! Just send us a mail: info@mymaastricht.nl!

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We're here to help you

See information that is out of date or inaccurate, a link that is not working, or a sentence you don’t understand? Then please let us know by filling out this form – we will implement the changes as soon as possible and get back to you should we have further questions.

Highlighting something on our website will trigger a pop-up so that you can share a certain part of our website to your Twitter or Facebook account. This may come in handy if someone else has specific question related to life in Maastricht or there’s a piece of information you want to share with your friends, followers or acquaintances.

If you need off-line help with filling out an application or finding specific information, you can turn to the International Service Desk (given that you are a student at UM). We collaborate closely and one of our colleagues will welcome you and assist you at the reception of the Student Services Center (SSC, located at Bonnefantenstraat 2, 6211KL, Maastricht) from Monday to Friday from 13.00 until 17.00. If you are not a student at UM step by the Holland Expat Centre South. They help every international in the Maastricht Region with all kind of issues.